• Your safety is our priority. Our products are crafted with your well-being in mind. Our wax is non-petroleum-based, and for optimal scent diffusion, we blend a variety of vegetal waxes. Additionally, our bespoke fragrances are meticulously created without any involvement of phthalates which are often used as solvents in other products. Last but not least, our fragrances are 100% CMR free.

• We believe in the natural beauty of our materials. Our candles do not contain any added coloring. The color variations you experience come from the different fragrance materials used, showcasing their authentic and true colors.

• Our candles are crafted using a blend of vegetal waxes, which can sometimes lead to slight variations in texture, including the presence of air bubbles and unevenness. These characteristics are inherent to the use of natural materials and contribute to the unique charm of our products. Rest assured that they do not affect the quality or performance of your candle.

To get the most out of your candle, trim the wick to approximately 6 mm inch before each use. This helps prevent excessive smoke and ensures an even, clean burn. Place the candle on a heat-resistant surface, away from drafts and flammable materials. Always burn candles within sight and out of the reach of children and pets.

A mushrooming wick can occur when the wick is too long or the candle has been burned for an extended period. Trim the wick to 6 mm and ensure you follow recommended burn times. If the mushrooming continues, extinguish the candle, let it cool, and trim the wick before relighting.

Sometimes, our noses can become accustomed to scents. Try moving to a different room and returning after a while. Also, make sure you're burning the candle in an appropriately sized room.

A small amount of leftover wax is normal in most candles. Stop using the candle when about 1.3 cm of wax remains. Burning beyond this point can cause overheating of the jar and potentially break it.

A small flame can be due to wick trimmings accumulating in the wax pool. Extinguish the candle, let it cool, and carefully remove any debris.

Currently, we operate solely through our online store. Be sure to follow us on social media and subscribe to stay updated on any upcoming pop-up store events.

Certainly! Please contact us before making your purchase for gifts. We will work with you to make suitable arrangements

We deliver to Norway at this moment. Please contact us at hei@kenslastudio.com for delivery to other countries.

Delivery times vary depending on your location and the shipping option you choose during checkout. Generally, you can expect your order to arrive within 3 -10 business days.

For order sending as parcel. Once your order is shipped, you will receive a tracking number and instructions on how to track your package's delivery progress.

Kindly reach out to us at support@kenslastudio.comwithin 24 hours of placing your order. Please provide us with your order number so that we can make any necessary adjustments to the delivery address before your parcel is dispatched

Our return policy allows you to return products within 14 days of receiving them, provided they are unused, undamaged, and in their original packaging. Please refer to our Returns & Refunds page for more details.

To initiate a return, please log in to your account, go to the "Orders" section, and follow the instructions for returning products. If you need assistance, don't hesitate to contact our customer support at support@kenslastudio.com.

Return shipping costs may vary depending on the reason for the return. If the return is due to a product defect or error on our part, we will cover the return shipping costs. Otherwise, return shipping fees may be the responsibility of the customer.